Our Services for Digital Accounting

is always performed. It can be simple — sometimes just a phone call or a few emails with the customer are enough to clarify everything. For larger projects, however, it's necessary to form a joint team led by a project manager, who is responsible for creating the so-called Target Concept — a document that describes in detail the final state of the application, including its integration with the infrastructure. It may, but does not have to, include a proposal for acceptance tests. In most cases, this document becomes part of the Contract for Work. 

is the actual implementation of what was agreed upon during the analysis phase. The implementation can be very simple and fast when deploying a "turnkey" solution, but it can also take several months in the case of extensive customizations or complex customer infrastructure. In such cases, it is necessary to form a project team consisting of representatives from both the customer and the supplier, and the entire implementation must be managed by a project manager — according to our established methodology.

Based on the analysis, we can design new modules or an entirely new application tailored to your specific requirements and needs.

is part of the solution implementation. Upon request, we can organize training sessions online or on-site at the implementation location, as agreed.

- Critical error — an error that prevents the use of the entire system. The application has completely failed or is severely damaged. Some or all components supporting the main processes have failed and are completely non-functional, or their functionality is limited in a way that critically impacts operations.

Response time: 2 hours Resolution time: 8 hours

- Major error — a situation where a substantial part of the system cannot be used. The application is only partially functional, and operations are significantly affected due to failure or limitation of system functions supporting key activities.

Response time: 4 hours Resolution time: 2 days

- Standard error — an error that affects only partial functionality. The application remains fully operational, but certain functions are limited. This category also includes features that have failed but are not currently used and do not impact the normal operation of the system. The defect has only a negligible effect on performance.

Response time: 4 hours Resolution time: 5 days

Response and resolution times apply to business days during working hours (9:00 – 17:00).

Availability is defined as the proportion of operational time during which no critical error is active. The minimum system availability is 99%.

RPO (Recovery Point Objective) specifies the point in time to which data can be restored — in other words, the maximum acceptable data loss period. The recovery point is set to 8 hours.

RTO (Recovery Time Objective) represents the maximum time allowed for system recovery after an outage. The recovery time is set to 8 hours, with the start of the recovery process limited to business hours.